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Restarting the Electronic Service Manual Service

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Overview 

If your store has problems or errors with the Electronic Service Manual (ESM), a LubeSoft menu option was released in version 22.15 for your staff to restart ESM services. 

 

Restarting the ESM Service 

  1. Access the “Restart Services” option, menu 4-7-7.

  1. Press [Enter] on the “ESM SERVICE” option. 
  2. Press [Y] to perform the restart of the ESM service. The screen will pause for a few seconds before returning to the “Restart Services” screen. 

 

Further Troubleshooting 

If you continue to have ESM errors, perform a reboot of the main LubeSoft server using “Shutdown the System”, menu 4-7-4. This will close all LubeSoft sessions and power down the system. After 30 seconds, power up the system with the power button on the front of the main computer.