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Release a Lost or Stuck Work Order

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If you identify a work order in your Bay Invoicing or Cashier Station that your staff cannot access, use the following steps to release the work order and place it back to a HLD (hold) status.

  1. Log into LubeSoft on the bay computer indicated by the work order status. If the work order is in “B1” status, log into LubeSoft on bay 1.
  2. Access Kill a Process (menu 4-7-1). The image below shows two LubeSoft sessions open for user1. You can log out the LubeSoft session that likely has the work order.
Note: The “pts” Terminal numbers are typically assigned sequentially, so the smaller value was logged in first.
  1. Enter the line number for the session you want to “kill” (log out).
  2. Navigate back to the Cashier Station using the same bay that had the locked work order (in this case, if user1 was logged in as bay 1, you will need to use the bay 1 computer).  You can repeat this process to log out additional users if needed.
  3. Verify if the work order shows “HLD” in the status column. If not, navigate to Kill a Process and kill a different LubeSoft session. 

 

Guidelines on User ID’s

It’s helpful to consistently log in the bay computers with the same user. The user1 log in typically is used for bay 1, user2 for bay 2, etc. The User ID above will show how the computer was logged into the desktop session, not into the LubeSoft session. By consistently using the same login for each bay, you can quickly find the user session for the work order you want to access. 

It’s also necessary to use different desktop logins for each computer, as sessions and the properties can be affected when they are changed at a different computer.

 

Other Suggestions

Two work orders on the same user can be the result of another LubeSoft session that is open on a second desktop. If this is the case, you can click on the below icon, typically in the bottom tool bar in the right corner of the desktop screen. You can switch desktops by clicking the gray rectangle. On some occasions, LubeSoft is logged into a second desktop that is hidden from view.

 

Duplicate/additional LubeSoft sessions can also be minimized in the bottom left of the screen. These additional desktop sessions should be reviewed to ensure a work order is not in these hidden screens.

 

Rebooting the main computer is an alternate method to set lost work orders on HLD (hold) status.

 

If none of these steps resolved your issue, or you need additional assistance, please contact ISI Support.