Voiding an Invoice

The Void Invoice feature allows you to void an existing invoice for the current business day. This is helpful if an invoice is found to be incorrect after it is processed. Voiding an invoice reverses the invoicing process by:

• Restoring the inventory removed during the invoicing process.
• Removing the amounts tendered from the Revenue Reconciliation Report for the current day.
• Removing the services from the vehicle information records.
• Reversing statistics information.

Use the following steps to void an invoice:

1. On the Main Menu, select Lubrication Menu.
2. Select Invoicing Menu (1).
3. Select Other Invoicing Options (8).
4. Select Void Invoice (2) to receive the following screen.

5. Fill in the following fields:

Enter the transaction number of the invoice to be voided

The transaction number is a number assigned to each invoice processed. If you do not know the transaction number, press [F1] to see a pop up list of invoices, beginning with the most current. This list includes the transaction number, the customer’s name, and the vehicle ID for each invoice.

Press [↑] or [↓] to highlight the invoice to void. Press [Enter] to place the transaction number in this field and move to the next field. If you want to void an invoice that is not listed, press [F8] to list the invoices processed less recently and press [F7] to list the invoices processed more recently.

Employee Password

Type your employee password. (This field does not appear until you type the transaction number.)

Enter the Reason

Type a brief reason for the void.

6. You receive a message similar to the following:

Void Transaction # 92002800001008. Are you sure?

7. Do one of the following:

• To void the invoice, type Y. Your employee ID and reason are stored and printed on the Invoicing Exception Report, Cash Drawer Audit Report, and the detailed Transaction Report.
• To cancel the void and return to the top of the Void Invoice screen, type N.

8. Do one of the following:

• To void another invoice, repeat steps 5-7.
• To return to the Other Invoicing Options menu, press [Esc] [Esc].

Invoices can only be voided on the day they are processed. Past-dated invoices cannot be voided.