Changing the License of a Repeat Customer

In some instances, a vehicle is a repeat vehicle and the correct vehicle ID is entered, but the system indicates that it is a new customer. This usually occurs if the vehicle ID was entered incorrectly on another service, and the system cannot find the correct vehicle history. This also happens when the license number has changed. If you know this is a repeat vehicle, but you receive the ** NEW VEHICLE ID ** OK to continue prompt, check to see if you typed the vehicle ID correctly. If you still receive the prompt, ask the customer if the license plate is new.

If your store uses an alternate ID for the vehicle ID and you need to change the license number, use the following steps.

1. Start or resume a work order for the vehicle for which you want to change the license number. This can be done from the Greeter Station (1-1-2), the Bay Invoicing Station (1-1-1), or the Cashier Station (1-1-3).
2. On the Vehicle Information screen (see below), press [F3] to move your cursor to the License field.
3. Press [Backspace] to clear the License field.
4. Type the customer’s correct license number.

5. At the OK to continue? message, type Y to save the new license number and state/province and return to the Electronic Service Manual (ESM) screen. You may continue the invoicing process as normal.

For additional instructions on invoicing vehicles, see the following articles:

• Creating a New Vehicle Record Through the Bay Invoicing Station
• Processing a Repeat Customer Through the Bay Invoicing Station
• Processing a New Charge Customer
• Processing a Repeat Charge Customer
• Creating a Manual Vehicle for Vehicles Prior to 1980
• Creating a Manual Vehicle for Vehicles not Currently in the ESM
• Changing the Vehicle ID of a Repeat Customer
• Using the PopUp Menus