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Changing the Vehicle ID of a Repeat Customer

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In some instances, a vehicle is a repeat vehicle and the correct vehicle ID is entered, but the system indicates that it is a new customer. This usually occurs if the vehicle ID was entered incorrectly on another service, and the system cannot find the correct vehicle history. This also happens when the license number has changed. If you know this is a repeat vehicle, but you receive the  ** NEW VEHICLE ID ** OK to continue prompt, check to see if you typed the vehicle ID correctly. If you still receive the prompt, ask the customer if the license plate is new. The next sections explain how to change the vehicle ID.

If your store uses the license number for the vehicle ID and you need to change the license number, or if your store uses an alternate ID for the vehicle ID and you need to change to a new vehicle ID, use the following steps to change the vehicle ID.

Note: If your store uses an alternate ID for the vehicle ID and you need to change the license number, go to Changing the License of a Repeat Customer.
  1. Start a work order for the new vehicle ID at the Greeter Station (1-1-2) or Bay Invoicing Station (1-1-1).
  2. At the OK to continue? prompt, type C to change the vehicle ID.
  3. You receive the Old Vehicle ID prompt. Do one of the following:
  • If you know the previous vehicle ID of the customer, fill it in and press [Enter] to continue.
  • If you are unsure of the old vehicle ID, use [F2] to look it up by the customer’s name, or [F3] to look it up by the last 8 characters of the VIN. When you highlight the record you want, press [Enter] to select it and return to the Old Vehicle ID field. Press [Enter] to continue.
  1. You receive the following warning message. Verify the customer and vehicle information in this box. This information will be attached to the new vehicle ID.

  1. Type Y at the prompt to change the previous vehicle ID to the new vehicle ID.
Note: If the old vehicle ID has previous service history, you receive the following popup on your screen.

Do one of the following:

  • Type Y to remove the service history from the old vehicle ID.
  • Type N to keep the previous service history.
  1. You return to the Vehicle Information screen. You may continue the invoicing process as normal.

For additional instructions on invoicing vehicles, see the following articles: