The Vehicle History Report is a list of vehicles and their complete service histories with your store. You can limit the report to one specific vehicle or print a list of vehicles by ID, ZIP/postal code or last service date, although the ZIP/postal codes do not show on the report itself. Vehicles are listed by ID and customer name. The vehicle history includes each service date, the mileage and the services performed on that date. The report is helpful when a customer calls requesting proof of service for warranty considerations.
There is also a detailed version of this report available that lists the date each vehicle’s history was last edited and the ID of the employee who edited it, if available. See the article Vehicle History Report – Detailed for more information.
Use the following steps to print a Vehicle History Report:
| Note: | This report can also be accessed from the Marketing Menu (2-6) |
| Field | Definition | ||
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| Vehicle ID | Type the vehicle ID of the vehicle you want printed in both the Low and High fields. If you want to print more than one vehicle, type the beginning number in the Low field and the ending number in the High field. The report covers all vehicles within the Low and High ranges. Leave these fields blank to receive all vehicles in your system.
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| ZIP Code | Select one or more ZIP/postal code areas by typing them in the Low and High fields. Use these fields if you want to know how many vehicles were serviced during a particular time from a specific ZIP/postal code area. Leave blank for all ZIP/postal codes in your stored history. | ||
| Last Service Date | Specify the date or date range during which vehicles were serviced. Leave blank to receive information for all dates in your stored history. | ||
| Print Time on Report | Printing the time helps you identify the most current report when the same report is printed more than once during a day. This field defaults to Y to print the time on the report. If you do not want the time to print on a report, type N. We recommend that you always print the time on a report. | ||
| Summary Only | This field appears for reports with both detailed and summary versions. Enter Y to print the summary report. We recommend printing a summary report under normal conditions. | ||
| Duplex | This field appears for terminals that have report type 2 enabled in the Set Up Printer Controls screen. Duplex mode enables printing on both sides of the paper.
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| Landscape | This field appears for terminals that have report type 2 enabled in the Set Up Printer Controls screen. It prints horizontally on the paper. | ||
| Number of Printed Lines per Page | This value tells the computer how many lines to print on each page of the report. A typical 11-inch page can contain up to 66 lines, but this field defaults to 60 to allow three-line margins at the top and bottom of the page.
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| Total Number of Lines per Page | This field indicates the length of the paper in the printer. A typical 11-inch page contains 66 lines. Your system interprets a 0 or 66 in this field to mean that standard 11-inch paper is loaded in the printer. Because a 66 causes a form feed to take more time, accepting the default, 0, is recommended. | ||
| Print Report To | This field tells the computer where to send the report. The following list contains the different selections available for this field.
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| Command Line Options | The line at the bottom of the screen contains commands to print the report and to save or change the report settings.
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This report can take a long time to generate, especially if you choose wide ranges for the information. For example, if you choose to leave all the ranges blank, you get a list of every vehicle and service in your files. For this reason, it is best to limit the information you request by using the report control options to specify certain vehicles. |
| Callout | Item | Description |
|---|---|---|
| 1 | Date Range | Range of dates for the report information. |
| 2 | Vehicle | ID assigned to the vehicle. If your store uses a state code, it appears in this field (for example, OR-ABC123). |
| 3 | Name | Name of the customer. |
| 4 | Date | Date of the service(s) performed on the vehicle, starting with the most recent. |
| 5 | Odomtr | Odometer reading at the time of the service. |
| 6 | Service Codes | Codes of the services performed on the given service date. Can display up to 12. |
This report can give you customer information for both customer service and marketing purposes. One good way to use it is to print out the service history for one vehicle. This may be useful for warranty requests, to provide information to the customer, or when a vehicle changes owners. You can also use this report to check out which types of services are in demand at your store. For example, you can look at the vehicle history for vehicles serviced in the last day or two to see typical service combinations or whether add-ons are occurring.
The ZIP/postal code range option allows you to use this report in your marketing efforts. For example, you can compare a list of vehicles and services against a list of postcards you sent out to customers to see how effective the reminders have been.
Limiting the report to one or two ZIP/postal codes at a time will ensure that you get a manageable amount of information.
