Steps to Resolve Inconsistency in Database Closing Issue 

As part of the closing process, LubeSoft checks the invoice values in its databases to ensure that they properly align. If they do not, you will be directed a screen similar to this as you begin the closing process:

Resolving the Inconsistency 

Print a Revenue Reconciliation Report. Look for any invoices assigned to bay 0. If you find any, void and reenter the invoice(s). Close the store to see if that has resolved the issue and allows you to enter your till amounts. If not, follow the steps below: 

1. Press [Enter] on this screen. The system will complete a reindexing to attempt to fix the mismatch invoice values. If it fails to do so, it will return to this screen. In this case there is an invoice or invoices that contain inaccurate or incomplete information. 
2. Note the numbers at the bottom of the screen. They denote dollar amounts for the day’s invoice totals in different databases. These numbers will vary based on your store’s invoice totals for the day. 

The example above shows the system has calculated the total invoices for the day at $1041.94 less any gift cards redeemed. The values are the same until the last number, which shows the amount received in the cash till. That value is $979.60 minus $25.00 (the amount of gift cards sold). The difference is $87.34. If you have an invoice for this amount from today – void and reenter that ticket. You can use the Transaction Report (Summary = N) to look at your day’s invoices. 

3. After voiding the invoice, start the closing process again. If it goes through successfully, you have successfully resolved the issue and the full data from the invoice is now saved in all the related databases.