The Service Review provides information to help the technician and the customer evaluate what services are needed. It includes the following:
The removable AutoSticker is an optional feature. This sticker can be put on the vehicle windshield to act as a service reminder for the customer. It can include any of the following items:
To print this report, access the following menu options:
(1) Lubrication Menu > (1) Invoicing Menu > (1) Bay Invoicing Station > F5 – PrtSR (from the Invoicing screen)
| Note: | You must fill in the Oil Preference and Mileage Pop Ups to print the Service Review. |
| Callout | Item | Description | ||
|---|---|---|---|---|
| 1 | Date | Date of the report. | ||
| 2 | Customer and Vehicle Information | Summary of customer and vehicle information. This includes the mileage entered when the report is printed. | ||
| 3 | Service History | This section contains the history of services performed on this vehicle at your store, with the most recent service date at the top. This section is blank for a new customer.
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| 4 | Date | Date of service. | ||
| 5 | Mileage | Mileage at the time of the last service. | ||
| 6 | Service Codes | Service codes, specifying the services performed on the vehicle during each visit. Can display up to 12. | ||
| 7 | Legend | Explanations of the valid service codes that print in the Service Codes column. Only the service codes that contain a Y in the Include in History field on the Set Up Inventory Items screen (1-7-5-1) print on this report. | ||
| 8 | Services/Parts | Recommended part or service. | ||
| 9 | Intervals | Replacement or service interval. | ||
| 10 | Since Last Recorded Service | Miles driven since the service or replacement was performed at your store.
Since Last Recorded Service = Current Mileage – (Mileage at the Last Time the Service was Performed at Your Store) |
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| 11 | Price | Current price for the replacement or service. An OS indicates you are out of stock. | ||
| 12 | Service Reminder | The AutoSticker service reminder can print a combination of the following information: Vehicle ID, Next Service Date, Next Service Mileage, and Last Oil Used. |
The Service Review is a useful tool for customer interaction during a sale. By presenting this information and discussing it with the vehicle owner, you can better evaluate together what services are needed. Compare the recommended service intervals with the Since Last Recorded Service mileage to determine whether a service or replacement part is appropriate. The vehicle history and recommended service intervals help you explain what needs to be done and boost customer confidence in your suggestions. In addition, you can offer the optional AutoSticker as a convenient reminder for the next service.
The Service Review is a convenient and reliable marketing tool. Each time you print this report, you should check the service intervals and look for services due or parts to be replaced. Use the report to encourage AddOn sales. For stores that are part of an Office Information Link (O.I.L.) system, the Service Review includes information on services performed at any of the stores that share information. This way, your customer can choose any location and receive the same level of service.
The Preventative Maintenance Report, which is part of the Preventative Maintenance module, contains information on a complete range of service needs. It goes beyond the information on this report, which is focused on services your store provides. These two reports can be used together to provide complete information on your customer’s service needs.
